Shipping & Policy Info

SHIPPING

 

Oh Gnome Girl is restructuring in an effort to keep the shop open all year long and give you more access to the most creative and exciting paint by number kits out there! This page will provide information on when items will be put back into production and when you can expect them to ship. LET'S PLAN AHEAD! 

 

PROCESSING TIME:

Currently kits are currently available for pre-order. All orders will begin shipping as soon as June 12th and no later then June 16th.

 

I will be out of the country and unable to process orders any earlier than June 12th.

 

 

SHIPPING RATES:

Shipping charges for your order will be calculated and displayed at checkout. 

 

ORDER STATUS:

When your order has shipped, you will receive an email notification including a tracking number to follow its status. Please allow 48 hours for the tracking info to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact me at OhGnomeGirl@gmail.com with your name and order number, and I will look into it for you.

 

RETURNS & EXCHANGES

More than anything I want you to be happy with your purchase. Returns are welcome, but the buyer must pay for return shipping. Items must be returned unused, with all original items and packaging originally provided by Oh Gnome Girl. 

Any mistakes on the shops end will be fully covered and remedied, no cost to buyer.

For exchanges, it is most cost effective to return item and initiate a new purchase. Please be sure to return item unused, with all original items and packaging originally provided by Oh Gnome Girl. 

To initiate return or exchange, please use form on the CONTACT ME page.

 

Feel free to reach out with any unanswered questions at Hello@ohgnomegirl.com!